ServiceTitan
Sponsored link. Scores are independent of commissions. Pricing verified June 2026.
Built and priced for multi-location shops. Custom quote only, annual contract required, and the reporting depth most small shops never use.
This is a researched profile of ServiceTitan, built from its own pages and docs, not yet hands-on.
Built for, and not
Built for
- HVAC, plumbing, and electrical contractors with roughly ten or more techs and dedicated office staff
- Multi-location or franchise operations that need enterprise reporting and standardized processes
- Shops ready to invest months in implementation to get one system of record
Skip this if
- Solo operators and shops under five to ten techs. The cost and setup rarely pencil out
- Anyone who needs to be live in weeks. Implementation commonly runs three to four months
- Owners who want transparent pricing before a sales call
How we scored ServiceTitan
Editorial score, weighted by the criteria below. Full methodology →
Feature comparison
ServiceTitan against Jobber, GoHighLevel, Housecall Pro, on the features service businesses ask about.
| Feature | ServiceTitan | Jobber | GoHighLevel | Housecall Pro |
|---|---|---|---|---|
| Dispatch / Field | ||||
| GPS dispatch | ||||
| Payments / Invoicing | ||||
| Customer financing | ||||
| Invoicing & payments | ||||
| QuickBooks sync | ||||
| General | ||||
| Reporting dashboard | ||||
| Mobile app | ||||
| Marketing / Follow-up | ||||
| Automated follow-ups | ◗ | |||
| Scheduling | ||||
| Recurring scheduling | ||||
| Online booking | ||||
| Reviews / Reputation | ||||
| Review requests | ||||
✓ native · ◗ partial or workaround · — not available
Pros and cons
What works
- Deep, enterprise-grade operations: dispatch, CRM, invoicing, marketing, and reporting in one system
- Strong field app with full offline mode
- Built-in payments and multiple financing partners for big-ticket jobs
Watch before buying
- Quote-only pricing with a required annual contract and a large implementation fee
- Long implementation, commonly three to four months
- Overbuilt and overpriced for shops under about ten techs
01
What ServiceTitan is
ServiceTitan is enterprise field-service software for trade contractors at scale, mostly HVAC, plumbing, and electrical. It is an operational system of record covering dispatch, CRM, invoicing, marketing, payments, and reporting, and it is priced and built for shops that have outgrown lighter tools.
02
Where it shines
The depth is real. Reporting, dispatch, pricebook, and marketing modules go further than anything else in this list, the field app has full offline mode, and built-in payments and financing suit big-ticket jobs. For a ten-plus-tech operation, one system replacing five is the appeal.
03
Where it falls short
It is expensive and heavy. Pricing is quote-only behind a sales call, an annual contract and a sizable implementation fee are required, and going live commonly takes three to four months. For a small shop, the cost and setup rarely make sense.
Our verdict
The right tool once you are genuinely at scale. If you run ten or more techs with office staff and need enterprise operations and reporting, ServiceTitan delivers. Below that, it is more system, cost, and commitment than the job requires. Our score reflects researched sources and verified user reviews, not hands-on testing.
Integrations
ZapierVia ZapierAPI access on higher tiersSupport and mobile
Support
Support spans chat, phone, an academy, and assigned customer success managers with a structured post-launch cadence. The common knock in reviews is setup difficulty and account-manager turnover after onboarding; G2 scores ease of setup lowest of any category.
Mobile
A capable field app on iOS and Android with full offline mode: techs can estimate, present options, take payment, capture photos, and complete forms without signal, syncing on reconnect. Dynamic pricing needs a connection; the static price book works offline.
Top ServiceTitan alternatives
See all alternatives
ServiceTitan head-to-head comparisons
Frequently asked questions
Common questions about ServiceTitan.
How much does ServiceTitan cost?
It does not publish prices; you have to request a quote. Independent user reports put per-tech costs in the few-hundred-a-month range plus a mandatory implementation fee that can run into five figures, but none of that is vendor-confirmed.
Does ServiceTitan require a contract?
Yes. An annual contract is standard, some users report multi-year terms, and there is no free trial or monthly option.
Is ServiceTitan worth it for a small shop?
Usually not. It targets shops with ten or more techs and office staff. Below that, the implementation cost and per-tech fees are hard to justify against Jobber or Housecall Pro.
What size company is it built for?
Mid-to-large trade contractors: think ten-plus technicians, multiple locations, or franchises that need an enterprise system of record.