Workiz
Sponsored link. Scores are independent of commissions. Pricing verified June 2026.
The field-service CRM with a phone system built in. Pulls calls, scheduling, and dispatch into one place, which pays off if your crew runs the day off the phone.
This is a researched profile of Workiz, built from its own pages and docs, not yet hands-on.
Built for, and not
Built for
- HVAC, plumbing, locksmith, appliance, and junk-removal crews of three to twenty that run the day off the phone
- Shops paying for a separate VoIP system who want phone, scheduling, and dispatch in one tool
- Teams that have outgrown a basic app and need call tracking, job costing, and automations
Skip this if
- Solo operators. Paid plans bundle several users, dear for one person versus Jobber Core
- Businesses that do not need the phone system. Without it, Workiz costs about the same as rivals but loses its edge
- Franchises needing deep multi-location reporting. ServiceTitan fits that better
How we scored Workiz
Editorial score, weighted by the criteria below. Full methodology →
Feature comparison
Workiz against Jobber, GoHighLevel, Housecall Pro, on the features service businesses ask about.
| Feature | Workiz | Jobber | GoHighLevel | Housecall Pro |
|---|---|---|---|---|
| Scheduling | ||||
| Recurring scheduling | ||||
| Online booking | ||||
| Dispatch / Field | ||||
| GPS dispatch | ||||
| Payments / Invoicing | ||||
| Invoicing & payments | ||||
| QuickBooks sync | ||||
| Customer financing | ||||
| Marketing / Follow-up | ||||
| Automated follow-ups | ◗ | |||
| General | ||||
| Mobile app | ||||
| Reporting dashboard | ||||
| Reviews / Reputation | ||||
| Review requests | ||||
✓ native · ◗ partial or workaround · — not available
Pros and cons
What works
- A genuine built-in phone system: calls, recording, and two-way SMS in the dispatch tool
- Strong lead-source integrations (Angi, Thumbtack) and a two-way QuickBooks sync
- A 7-day free trial to test before committing
Watch before buying
- The phone system that sets it apart is a paid add-on
- Per-user fees on top of bundled seats make it pricey for tiny teams
- SMS and call usage costs stack on top
01
What Workiz is
Workiz is field-service management with a phone system built in, aimed at HVAC, plumbing, locksmith, appliance, and junk-removal crews. The pitch is pulling calls, scheduling, and dispatch into one place, which pays off when your crew runs the day off the phone.
02
Where it shines
The native phone system is the differentiator: call recording, tracking, masking, and two-way SMS live inside dispatch, with strong lead-source hooks into Angi and Thumbtack and a two-way QuickBooks sync. For a call-heavy shop, consolidating VoIP and field management is the whole appeal.
03
Where it falls short
The phone system that sets it apart is a paid add-on, not part of the base, and per-user fees on top of bundled seats make it expensive for tiny teams. SMS and call usage stack on top, and without the phone add-on Workiz costs about the same as simpler rivals.
Our verdict
The pick for a growing, call-heavy trade crew. If phone volume runs your business and you want comms and dispatch in one tool, Workiz earns it. Solo operators and shops that do not need the phone system will find Jobber cheaper and simpler. Our score reflects researched sources and verified user reviews, not hands-on testing.
Integrations
QuickBooks OnlineNativeTwo-way
StripeNative
Google CalendarNative
ZapierNative
ThumbtackNative
CompanyCamNative
NiceJobNativeReviewsSupport and mobile
Support
Phone, chat, email, a help center, and an assigned customer success manager on paid plans. Hours are disputed (the FAQ claims 24/7, third-party sources say weekday-plus-limited-weekend). Capterra rates support about 4.3, with onboarding praised and reach-time the common complaint.
Mobile
Capable iOS (about 4.8) and Android apps for job updates, photos, invoicing, payments, and clock-in. Job details work offline and sync on reconnect; some admin and reporting stays on desktop. Android ratings are inconsistent across sources.
Top Workiz alternatives
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Frequently asked questions
Common questions about Workiz.
What does Workiz cost for a five-tech crew?
Workiz no longer lists base prices, so you will need a quote. Reported figures put a small paid plan in the low-to-mid hundreds a month with the first several users included; extra seats run about $55 to $65 each, and the phone system adds roughly $100 a month on top. Confirm current pricing with sales.
Is the phone system really built in?
Yes, it is native to Workiz, not a third-party embed, but it is sold as a paid add-on (about $100 a month) on top of your plan. It covers two-way SMS, call recording, masking, and routing.
Workiz or Jobber and Housecall Pro?
Workiz's edge is the built-in phone system, which Jobber has no equal for, and it targets call-heavy crews of three to twenty. Jobber is cheaper and easier for solo operators; Housecall Pro leans into residential marketing. Pick Workiz if phone volume runs your day.
Is there a free plan?
Not anymore. Workiz lists a 7-day free trial rather than a permanent free tier, and base prices are now quote-only, so plan to talk to sales.